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Posted by Damien Biddulph on Wed 20th Jun 2018

A letter signed by more than 100 Microsoft employees has called on it to stop working with the US Border Patrol.

Image result for microsoft logo

The call comes as the Trump administration faces intense criticism over the separation of children from their families at the Mexican border.

The letter, posted on an internal message board and published by the New York Times, said the employees "refuse to be complicit”.

Microsoft has shared a response penned by its chief executive Satya Nadella.

"I am appalled at the abhorrent policy of separating immigrant children from their families," he wrote.

"This new policy implemented on the border is simply cruel and abusive, and we are standing for change.

"I want to be clear: Microsoft is not working with the US government on any projects related to separating children from their families at the border."

However, the company does have a $19.4m (£14.7m) contract with the US Immigration, Customs and Enforcement agency, known as ICE.

Mr Nadella said this was to support tasks involving email, calendar, messaging and document management.

In January, Microsoft posted information about how its cloud computing platform, Azure, was being used to facilitate data “security and compliance”.

The post read: “We're proud to support this work with our mission-critical cloud.”


The signees of the letter to Microsoft chief executive Satya Nadella demand the company ends this association with ICE, and "other clients who directly enable ICE”.

Their efforts chime with the thoughts being expressed by employees at many of Silicon Valley’s top firms. On Tuesday, some of the region’s top chief executives made statements on the issue.

Skip Twitter post by @sundarpichai

Sundar Pichai✔@sundarpichai

The stories and images of families being separated at the border are gut-wrenching. Urging our government to work together to find a better, more humane way that is reflective of our values as a nation.

9:16 PM - Jun 19, 2018

Twitter Ads info and privacy


End of Twitter post by @sundarpichai

“The stories and images of families being separated at the border are gut-wrenching,” wrote Sundar Pichai, Google’s chief executive, on Twitter.

"Urging our government to work together to find a better, more humane way that is reflective of our values as a nation.”

Apple boss Tim Cook, speaking after an event in Ireland, told the Irish Times the situation was “inhumane”.

"It’s heartbreaking to see the images and hear the sounds of the kids. Kids are the most vulnerable people in any society. I think that what’s happening is inhumane, it needs to stop.”

Facebook's Mark Zuckerberg said: "We need to stop this policy right now."

Other condemnations have come from the bosses at AirBnB, Twilio and Box.

A fundraiser on Facebook had raised more than $6m on Tuesday, growing at a rate of thousands of dollars every minute. It is the largest amount ever raised on the platform.

Employee rebellion recently saw Google drop its contract with the US Department of Defense. It had been aiding the development of software designed to increase the accuracy of drone strikes.

A number of Google employees resigned and thousands more signed a petition against the project, known as Maven, fearing it would be the first step in artificial intelligence being used to kill people.

Source: bbc.co.uk
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Posted by Damien Biddulph on Wed 20th Jun 2018

How to change your Gmail password in just a few quick steps

The first password that most people will want to change is their email and for many, that means Gmail. Even if the client is one of the most popular in the world, with more than a billion users as of 2016, that doesn’t mean everyone knows their way around every nook and cranny.

To fix that, here’s how to change your Gmail password in a few easy steps.



Step 1: Go to the Google MyAccount page.

Step 2: Click the blue “Sign-in” button in the top right-hand corner and input your login details as requested. Verify yourself using two-factor authentication if required.

Step 3: Click “Sign-in & security.”

Step 4: Scroll down to the “Signing in to Google” section. Under the heading “Password & sign-in method,” click the “Password” section.

Step 5: Input your password again to verify yourself and then when prompted, type in your new password. Make sure it’s complicated, with a mix of numbers, letters, capital letters, and special characters. If you’re worried about forgetting it, use a password manager.

If you want to change your password from within the client, you can do it by clicking on the gear icon in the top-right corner, and then heading to Settings. Under “Accounts and Import,” just click “Change password” to make the change.

Once you’ve verified the password, you’re all good to go. It’s changed and your account is nice and secure. This is also a good time to double check your other account details, such as two-step verification and recovery methods.


If you access your email on an Android tablet or smartphone, the method for changing your password is a little different, but no more complicated. Simply follow the steps below:

Step 1: Open the Gmail application and click the three-line menu icon in the top left-hand corner.

Step 2: Scroll down and select the “Settings” menu with the cog icon.

Step 3: If you have multiple accounts, choose the one you want to change and then tap on “My account.”

how to change your gmail account password password27

Step 4: Tap the “Menu” button in the bottom right-hand corner and select “Security.”

Step 5: Tap “Sign-in and security,” followed by “Change your password.”

Step 6: Under the heading “Signing into Google,” tap the “Password” section.

Step 7: You’ll then be tasked with proving your identity by inputting your current password and a confirmation code from your mobile device if you have two-step notifications enabled.

Step 8: Once you’ve proved you’re you, put your new password into the respective box. Confirm it and you’ve changed your password!

Source: digitaltrends.com
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Posted by Damien Biddulph on Wed 20th Jun 2018

Twitter is digging the tweets you care about most out of the timeline and making them easier to find. On Wednesday, June 13, the company announced an overhaul to several areas of Twitter focused on delivering more relevant, personalized tweets and live video on news and events. In a set of changes to Happening Now, Explore, Moments, and the search tool, Twitter is aiming to deliver more custom content, some rolling out now and others over the next few months.

The changes are designed to highlight Twitter’s focus on real-time conversation and continue a focus on news that has already brought several changes to the platform. The changes are designed to help you find relevant content, even without knowing the best accounts to follow for tweets on that topic, Twitter says. The overhaul makes big events and breaking news easier to find while customizing sections of Twitter based on the topics you follow and what you tweet about.

Twitter’s Happening Now section will soon be driven by both breaking and personalized news, expanding beyond the original sports beat the tool was first designed for. The feature continues the placement at top of the timeline but expands to include personalized news and breaking news, including tweets and video. A similar test was spotted earlier this year. The focus on personalized news will expand to Happening Now over the next few months for users based in the U.S.

Happening Now won’t be the only place Twitterverse finds custom curated news and events — Twitter will soon start sending out notifications for the biggest news events as they happen. Twitter already sends notifications on breaking news, but the network is now testing out notifications that, like the news in the Happening Now, are based on factors like who you follow and what you tweet about. Another update with a timeline measured in “months,” users will be able to turn the news notifications off inside the settings.

While the Happening Now and notifications will work to deliver content based on user interests, the updated Explore section is designed for users that seek out that information on their own. Currently organized by the type of content like tweets and video, new tabs that divide the section by topics is slated for arrival over the next few months.

twitter happening now personalized news twittersearch


The first part of the overhaul to launch to users is an updated search, which started rolling out today. The Search tool now has a new bar at the top that displays related news and events. Each one contains both a recap as well as a section with the latest tweets and scores for sports.

Twitter is also rolling out a new look for Moments, the network’s collections to put related tweets and videos all in one place. Moments is switching from a horizontal swipe navigation to a vertical scroll, switching from the Stories-like format to a more traditional Twitter feel after tests of the feature increased the number of users coming back to the tool.

In the U.S., Moments will also allow users to choose whether to see a reverse chronological list or the top tweets. New tabs will organize the section into recaps, the latest, and top comments. Live video will also be included inside Moments when available. The update has already rolled out for sports but is beginning to roll out to news and events. The slow rollout means some users will continue to see the horizontal swipe design in some Moments and not others.

Some changes are already headed out to users, while others are a slower trickle that will pop up over the next few months.

Source: digitaltrends.com
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Posted by Damien Biddulph on Tue 19th Jun 2018

The wife of a missing man who was located by a police drone up to his armpits in mud said it was "a miracle" he was found alive.

A major search was launched for Peter Pugh, 75, from Brancaster, Norfolk, after he disappeared following a beach walk on Saturday at 17:10 BST.

It was only when the drone was sent up that Mr Pugh was spotted in a muddy creek at Titchwell Marshes on Sunday.

Police said the technology was key to their rescue operation.

Mr Pugh's wife Felicity said her husband, who is still in hospital in King's Lynn with hypothermia, was "slightly bemused" by what had happened.

She said she had nothing but praise for the "wonderful" emergency services involved in finding him.

Emergency services including the coastguard and local lifeboat were involved in Peter Pugh's rescue

Sgt Alex Bucher from Norfolk Constabulary said: "There is no doubt that without the police drone we would not have been able to locate him in the time we did.

"The police drone allows us to search areas that are difficult to access and within close range where a helicopter may not be able to get."

The search for Mr Pugh involved 50 people, the police helicopter, HM Coastguard and a lifeboat from Wells.

He was pulled from the deep muddy creek and given first aid until the coastguard helicopter arrived to winch him out at 15:38.

Mrs Pugh said her husband left the family on the way home from Brancaster beach to take a shortcut but slipped and fell.

The keen cyclist and walker was able to drink fresh water from the creek while waiting for rescue.

"The emergency services and technology saved his life but he stayed alive because he was so fit," Mrs Pugh said.

She added she was "quite sure he had been washed out to sea" as time went on and his rescue "was like a miracle".

Mrs Pugh said she and her three sons had decided he would never be allowed to walk off again, adding "he'll have a ball and chain around the kitchen".

Source: bbc.co.uk
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Posted by Damien Biddulph on Tue 19th Jun 2018


Kane's winner gave England a rare victory in an opening World Cup match

2018 Fifa World Cup on the BBC
Host: Russia Dates: 14 June - 15 July
Live: Coverage across BBC TV, BBC Radio and BBC Sport website with further coverage on Red Button, Connected TVs and mobile app.

Phew! Who would be an England fan? Come to think of it, who would be an England player?

Social media summed up the highs and lows of supporting England - and playing for the national side - during the country's opening 2018 World Cup match with Tunisia.

Captain Harry Kane had a night to remember, scoring two goals in the World Cup game in Volgograd, and getting very well acquainted with the Tunisia defenders.

Gareth Southgate's youthful side started well, and their zip and pace saw the usual cynicism of England fans being replaced with positivity and excitement, as Jesse Lingard and Harry Maguire both had attempts on goal in the third minute.


Kane and his right foot then lifted every England fan's mood even further as he tapped in from close range as the clock ticked into the 12th minute.


It was all going so well...

But Kyle Walker's arm caught Tunisia's Fakhreddine Ben Youssef and the referee pointed to the spot.

Shouts of "never a pen!"* could be heard from Carlisle to Canterbury, but Ferjani Sassi converted, and it was all square again.


*The penalty was costly for more than just the England players themselves...


Later in the first half, Kane was back in the thick of the action, but it appeared he was being dragged into a slightly different game...


The referee waved play on despite replays showing he was pretty much wrestled to the ground...

Cue Twitter users with a thousand WWE memes (some were quite amusing)...




Kane was clearly a marked man, and Tunisia's defenders were taking no prisoners.


He was subject to one or two - shall we say - 'questionable' tackles...


The standard 90 minutes had been played so there was just injury time left... four minutes of it to be precise.

But England's captain wasn't content with a draw and with a whip of some pretty strong neck muscles, he had the ball in the Tunisia net again.



Fans breathed a sigh of relief and that pesky positivity was reignited once again.


A good result in the end for England and a big night for Harry Kane. If the team could do the same again on Sunday against Panama, that would be brilliant.

(Maybe get the winner a bit earlier though, if you wouldn't mind lads...)

Source: bbc.co.uk
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Posted by Damien Biddulph on Mon 18th Jun 2018

Study indicates huge economic potential unlocked by gigabit-speed full fibre broadband roll-out in Coventry.

Coventry?s full fibre transformation to deliver multimillion pound economic growth

Coventry could be in for a multi-million pound windfall according to a new report, which has calculated the potential economic impact that could be unlocked following the roll-out of a new full fibre network by CityFibre, as part of its strategic national partnership with Vodafone.

The study by economic consultancy Regeneris examined how the economy is likely to benefit from full fibre connectivity, quantifying the impact to the city over a 15-year period.

According to researchers, Coventry’s homeowners and wider property market can expect to reap huge rewards. Up to £101m could be added to the value of local homes, as access to reliable, high speed broadband becomes ever more critical to buyers.

Smart City initiatives including home automation technologies, smart energy networks and intelligent transportation systems, could add as much as £77m locally too; while digital enhancements in the delivery of healthcare services could be worth £19m. Coventry is already ahead of the game, having become one of the first cities in the UK to connect the majority of its GP practices to a Gigabit City network, offering worldclass connectivity to staff and patients.

The city’s business community stands to benefit enormously as well. Access to gigabit-speed full fibre connectivity could unlock £57m in business productivity and innovation, with companies able to develop and promote new, richer products and services online and benefit from greater exposure to the international marketplace. Many of Coventry’s businesses in areas including Coventry city centre, Fargo Village and Binley Business Park are already able to take up full fibre services, giving them an unprecedented head start.

A further £29m in growth could be driven from new business start-ups, with enhanced connectivity making it easier and less expensive to set up base and run efficiently. The increased ability for companies to support flexible working could also add a further £26m. This will not only help to reduce barriers to work, but improve employees’ work-life balance, which in turn improves motivation and retention.

Crucially the network roll-out itself is expected to drive £36m in direct economic growth, employing an average of 150 people in the construction and civil engineering sectors throughout the duration of the project.

Speaking of the report, Simon Hooton, Director at Regeneris, said: “Our findings clearly indicate that full fibre will provide the core infrastructure required to kick start the next-generation of digital technology and drive expansion of smart infrastructure in towns and cities where it is deployed. The result will be a modernised, more productive and innovative UK economy.”

Coventry is already ahead of the game following its announcement as one of the first locations to benefit from CityFibre and Vodafone’s strategic partnership which will bring ultrafast Gigabit-capable full fibre broadband to up to a million UK homes and businesses by 2021.

Greg Mesch, CEO at CityFibre, explained: “With a new full fibre network being built beneath its streets, Coventry is a forerunner of digital transformation in the UK. This report demonstrates that the city is set to enjoy huge economic benefits as a result of this roll-out. This is about more than just broadband, it is about the digital infrastructure set to power our economy for decades to come.”

Louise Bennett, chief executive of the Coventry and Warwickshire Chamber of Commerce, said: “We welcome the investment in connectivity in Coventry. Improved digital infrastructure is something that can help to unlock economic growth in the region and this will have a major impact on that.”

To find out more about CityFibre visit: www.cityfibre.com

Source: cw-chamber.co.uk
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Posted by Damien Biddulph on Mon 18th Jun 2018

There is new evidence that the revolution in computing education in English schools is faltering - and that fewer children are getting the digital skills that employers and the government say are vital.

It comes in the annual computing education report from the University of Roehampton which looks at how many pupils achieved GCSE and A-level computing qualifications in 2017.

ICT (Information and Communication Technology) - which was widely derided as being no more than a course in Microsoft Office skills - is being phased out of the curriculum and disappears after this summer as an exam subject.

But its replacement at GCSE and A-level is the far more challenging computer science.

The report says this subject is proving very hard - both for the students and for the schools which need to find the staff to teach it.

In 2017, just over half of all schools in England offered the subject at GCSE level - smaller schools and those in the independent sector were less likely to give pupils the chance to study computer science.

But overall, only 12% of all students choose to take the subject.

It is also proving less attractive to girls than ICT - they make up only 20% of GCSE entrants.

Image result for gcse technology

Entries by pupils from poorer backgrounds are also lower.

The typical computer science entrant, says the report, is "academically strong, mathematically able, likely to be taking triple science, from a relatively affluent family, and overwhelmingly likely to be male (even if the smaller number of girls taking the subject do better in the exam)".

And while entries for the new subject have been gradually rising they are not keeping up with the fall in those for ICT.

After that exam disappears this summer, it looks as though there will be a big fall in the overall number of 16-year-olds achieving some form of computing qualification.

"This will disproportionately impact girls, poorer students and some ethnic minority groups," warns the report.

Since 2014, 30,000 fewer girls have got a computing qualification by the age of 16.

There is also concern that budgetary pressures will affect the ability of sixth form colleges to continue offering the A-level in computer science.

Most of them have so few students taking the subject that they are below the minimum viable class size set by the Department for Education.

'Exclusive' computing

The authors of the report said they welcomed the introduction of computer science into the curriculum but they now believe ICT should be retained as an alternative.

"The government's refusal to renew GCSE and A-level IT, against the will of the teaching community, is making computing more exclusive," says Peter Kemp from the University of Roehampton.

"The overemphasis on computer science seems likely to lead to fewer students, particularly girls, studying any digital qualification at school. I think it's time to rebalance what's on offer."

The Chartered Institute for IT also expressed concern, saying it estimates that the UK needs half a million more children to gain a computing qualification each year.

"We still have a lack of young people with the work-ready digital and computing skills that our economy needs."

But the Department for Education says the computer science GCSE is providing pupils with a "gold standard" qualification equipping them with the skills they will need for the hi-tech jobs of the future.

A spokesperson said: "Entries for computer science continue to rise more quickly than any other subject, increasing year-on-year since its introduction."

But the latest figures for exam watchdog Ofqual for 2018 - not included in the Roehampton report - show the rise in entries for computer science slowing to only 4%.

With ICT entries down 40%, that means a fall in the total number entering for a GCSE of more than 14,500.

If the aim of overhauling the computing curriculum in England was to give more children digital skills, it appears to be failing.

Source: bbc.co.uk
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Posted by Damien Biddulph on Mon 18th Jun 2018

Cities around the world are turning to the bicycle to help solve congestion and pollution issues, as urbanisation increasingly puts pressure on traditional infrastructure.

Fifteen years ago there were just four bike-sharing schemes in cities around the world, but now there are close to 1,000.

Most require you to pick up and leave a bike at a designated area, but new "dockless" schemes from China are coming to cities around the world - and proving controversial.


Image result for bike sharing

Image caption Bike schemes are now a common sight in cities

The first public bike-sharing scheme, Velib, launched in Paris in 2007, attracted 20 million users in its first year.

As well as the obvious environmental benefits, it brought considerable health advantages too - Velib users were estimated to have burned more than 19 billion calories in the first six years of the scheme.

Now, new schemes such as ofo, dubbed the Uber for bikes, want a slice of the action.

Ofo is China's largest bike-sharing operator, with an estimated three million daily users across 34 cities in the country.

It is in a further 150 cities worldwide.

Users click on the app to locate the nearest bike and receive a four-digit code to unlock it.

They can use it for as long as they want, for a fee of about 50p per half hour.

When they have finished, they can leave the bike wherever they want, although they are encouraged to drop it near existing cycling parking.

Jane Wakefield took on the London traffic with a ride through the capital on a Gazelle e-bike.

I cycle to the station every day, but only in the suburban town I live in.

I have never dared tackle the streets of London.

So, when I was given the opportunity to try out some of the capital's cycling infrastructure on a Dutch e-bike from cycling company Gazelle, I leapt aboard.

The first thing I discovered is that cycling in segregated lanes is easy, fun and really starts making the bike look like a good alternative method of transportation.

But there simply isn't enough of it.

Venturing out of the safe confines of Hyde Park, the infrastructure is patchy - one minute you can be cycling in a separate lane and the next it will abruptly end, pushing you into the traffic.

As Erik Tettero, a cycling consultant and senior policy adviser to the Dutch government, told me afterwards: "You need a comprehensive network and having a luxurious cycling super-highway along the Thames is no good it if arrives at a junction where you are fighting for your life in traffic."

Oxford is one of the latest cities to adopt ofo. And the council says there have been teething problems, with bikes "left strewn across the city" according to one local newspaper.

"We are seeing cases of bikes that are dumped in rivers, and a lot of education needs to be done," said an ofo spokesman.

"The dockless model is completely new, and there is a learning curve to understand the proper way to engage with it.

"We expect to see a decrease in misuse as awareness of ofo and station-free bike-sharing grows."

The app does geo-fence areas within the city that bikes can be parked in, sending an alert if riders go outside it.

It also offers suggestions for the best places to park.

Cities are looking to the low-tech bicycle to help solve traffic crises

In Shanghai, ofo is facing a more serious problem - a first-of-its-kind legal action from the parents of a 11-year child who managed to break the lock of one of its bikes and was subsequently killed in a collision with a coach.

Children under the age of 12 are not allowed to ride on the roads in China.

"Everyone at ofo is deeply saddened by the tragic loss of life, and public safety is a top priority for the company in all countries," the spokesman told the BBC.

"We are exploring options to further deter unsafe and under-age riding.

"Due to pending litigation, however, we cannot discuss the case in any further detail."

Image result for ofo yellow bike

Ofo's yellow bikes are a common sight in Chinese cities

The glut of dockless shared-bike start-ups in China - there are 40 to date - has brought its own issues.

According to state media, one Beijing repair centre now receives more than 400 damaged bikes each day, with many struggling to cope with demand.

Another, Wukong Bicycle, shut down after 90% of its cycles were stolen.

In Europe, the Netherlands is regarded by many as the spiritual home of the bike - but when ofo arrived in Amsterdam, it was not a big success.

"There is already a shortage of parking spaces in the city as so many people have a bike and when they have used it, they leave it wherever suits them. But who is cleaning up the mess?" asked Mr Tettero.

"It might make cycling cheaper - but the bike is a precious vehicle so you need to take care of it not just throw it away."

Bikes have changed little since the machine became popular 200 years ago, but take-up of e-bikes is booming in the Netherlands, with one in three bikes sold there an electric one.

Although, Gazelle's UK head, Justin Rodley, admits e-bike companies face an uphill struggle persuading hard-core cyclists to don Lycra on an e-bike.

"It can be a hard conversion for the twenty- to fortysomethings who don't want the assistance," he said.

Dutch architect Daan Roosegaarde is planning a smog-free bicycle, which inhales polluted air and cleans it for cyclist

But e-bikes are seeing new markets among the over-55s, where they can be a confidence booster.

The next stage is to cut down the size of the currently clunky batteries.

"The weight of these bikes is the number one barrier at the moment, and we have seen sales stopped by people worrying about how they will lift it on to a bike rack," said Mr Rodley.

But, he added: "Each year they are getting lighter."

Currently, 27% of all trips in the Netherlands are by bike, and Dutch citizens cycle an average of 1,000km (600 miles) per year.

"For us, it is a default transport method for getting to work and school," said Mr Tettero.

Cities are introducing elevated cycle lanes, such as this one in Chinese city of Xiamen

The Dutch government now wants to increase the number of kilometres cycled by each person by 20% over the next 10 years.

To aid that, it is ploughing money into creating 40,000 more parking spaces for bikes as well as building more infrastructure and developing a system that will alert future autonomous cars to the presence of cyclists.

The advice to other cities wanting to make more of bikes? "In the Netherlands, cycling infrastructure is carefully designed to cover entire cities and is linked to other infrastructure, such as train stations," said Mr Tettero.

Source: bbc.co.uk
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Posted by Damien Biddulph on Thu 14th Jun 2018

Image result for smartphones

Schools and parents should not be scared to take smartphones and other electronic devices away from teenagers, the headmaster of Eton has said.

Simon Henderson, head of the private school since 2015, says it is sometimes appropriate to take devices away.

Speaking at a Girls' Day School Trust conference in London, Mr Henderson said Eton now requires its Year 9 boys to hand in their devices at night-time.

He said the boys liked the move, as it removed the pressure from them.

Asked how schools could help teenagers navigate social media, Mr Henderson told the conference: "It's a 24/7 culture, but there's a place for taking phones and things off them.

"Sometimes parents and schools are reluctant to do that.

"We've done that now at Eton. Our Year 9 pupils have to hand their devices in at night.

"We thought there'd be outrage from the boys, but they actually liked it - they had permission to not have to check this overnight."

He said Year 9 boys, aged 13 and 14, handed them in at around 21:30 and got them back at around 07:45.

"Parents know it is happening and so are encouraged to call outside of those times.

"If there is a particular pastoral reason why a boy should have it overnight (eg homesickness) then the housemaster can give permission on a case-by-case basis."

Individual school policy

Many schools, both state and private, ban pupils from having mobile phones with them in school.

While teachers have the legal right to confiscate items from pupils, there is no government policy about mobile phone use in England and individual schools make their own rules on the issue.

While Mr Henderson's comments may have many parents thinking "easier said than done", research from the London School of Economics found banning mobile phones in schools has the effect of giving pupils an extra week's education over the course of an academic year.

The study looked at schools in four English cities and found test scores increased by more than 6% in those which banned phones.

Former Ofsted boss and vice-chancellor of Reading University, Sir David Bell, who also spoke at the GDST conference, was keen to point out the positive side of social media.

Sir David said it was a wonderful opportunity for youngsters to "connect up".

But he acknowledged there were elements of social media that left young people vulnerable.

"We've had some students excluded very quickly by horrible social media traffic."

It was important to help young people identify the "right sort of community" to be a part of, he added.

Source: bbc.co.uk
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Posted by Damien Biddulph on Wed 13th Jun 2018

Subject: Lucky 13


I’m not a massive Apple user, but I do have an Apple Watch.

There’s something about smartwatch tech that appealed to me, and 13 months back, I decided that it was time to give it a try.

The Apple Watch seemed the best fit for me, so I ordered one, and it arrived in the usual, pristine Apple packaging.


And for 12 months, it was fantastic.


It made buying things easier, thanks to Apple Pay.

It meant I could reply to texts and Whatsapps in seconds.

It allowed me to time my laps when I went swimming.

In the 13th month though, something went wrong. I say, ‘went wrong’.  What I really mean is that the whole thing stopped working.

Disaster.  I only had a 12-month warranty, so I was thinking that my expensive toy was going to cost me a couple of hundred pounds to get sorted.

Nevertheless, I shipped it off to Apple anyway, to see what they said, fearing the worst.

A couple of days later I got an email telling me that a new watch was on its way to me.

No mention of the expired warranty, and no request for extra funds.  Just a new watch that works again.

This is super smart from Apple. 

If they’d played by the rules, I’d have had to pay for a repair, and to be honest, I might not have bothered. 

Given that a repair would have cost the same sort of price as the watch itself, I may have looked for a cheaper model, or gone for a manufacturer that I thought was more durable.


Instead, I’m still an Apple customer, still using their Apps, still buying from their App store, and still in their ecosystem.


Sometimes it pays to break the rules.


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