Discus Systems PLC - IT Support Company in Birmingham West midlands
0800 880 3360
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Posted by Damien Biddulph on Mon 19th Dec 2011

** Updated ** - 05/06/2018.

 

Some of you may remember a while back this lovely little deal from Fujitsu-Siemens (now Fujitsu)

"Fujistu-Siemens in the UK has recently announced their Lifebooks4Life program, which at first sounds a bit like some sort of gang tattoo, but turns out to be a new program that entitles you to a new laptop of the same value (adjusted 10 percent for inflation) every three years for the rest of your life. Granted, you'll be obliged to purchase a three year warranty with each new machine, and the machine must remain in warranty (you know what that means -- no cheap, off-brand RAM upgrades and absolutely no mods). But still -- a new notebook every three years for the price of a warranty? This doesn't sound like a disaster waiting to happen. Not at all. And one more caveat: you can't pass this contract on to your next of kin. Those of you in high-risk professions -- Dare Devils, Soldiers of Fortune, and contributing editors at Engadget -- might want to pass this one up."

I'm sure some of you are looking to Claim your Lifebook for Life... but have found that the website such as...

http://www.fujitsu-siemens.co.uk/lifebook4life/

http://www.lifebook4lifeclaims.co.uk/

No longer actually work!

Fear not... we've done some digging for you and to claim your Lifebook4Life all you have to do to get your Lifebook for Life Claim Resolved is contact a company called Opia./ Trojan Electronics - http://www.trojan-electronics.co.uk/

eMail: help@lifebook4lifeclaims.co.uk or call 0845 094 9493
 

Best of luck with your new laptop - one slight catch, you need to pay for a full price warranty and it must be in warranty.

Good luck!

**Update** - 13/01/2012

You'll need wipe the laptop back to factory shipped (with the recovery disks)
They'll send you a postage note to post it back (so postage is free)
They inspect & test it for 30 days.
They then determine if its in good condition and also whether you'll get another one.

This is no way as easy as you might think - there are a lot of hoops and many places to catch you out.

**Update** - 31/07/2012

You'll also recieve a letter which might confuse things stating that you need to return the next one within a 15 day window otherwise you invalidate your claim.

So basically in conclusion you have to be really on your game to get your new laptop - sure they'll give you one but make sure you have your wits about you.

**Update** 05/06/2018

This offer is still going but it is very strict on the window, you still email help@lifebook4lifeclaims.co.uk keep in mind you'll need to return your old laptop, wait for inspection which can take anything up to 8/10 weeks and then wait another significant amount of time for the replacement to be shipped. They appear to be very loose on the original spec so you may get sent a very different machine to the original standard you purchased. Some win.. some lose. If you want to fight it out they will consider your opinion.

For example a customer of ours sent in a Fujitsu Lifebook E751 (7 series) and they replaced with  Fujitsu Lifebook E448

256Gb SSD Hard drive as opposed to the 500Gb hard drive
A smaller display. 14 inch instead of 15.6 inches.
No CD/DVD read/writer
No separate number keypad
No finger print reader
No docking station
No anytime USB Charge

 

 

 

 
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Posted by Damien Biddulph on Fri 16th Dec 2011

Thank you for 2011!

 

Just to let you know... you're covered this Christmas! - Although the helpdesk will be eating mince pies & drinking sherry on the...

26th December 2011
27th December 2011
2nd January 2012

So we'll be wont be covering you on these days...

We'd just like to say Merry Christmas & We hope you have a great 2012

Service Level Agreement for support quality over the festive season
 


Discus Systems stresses that any SLA that addresses technical support should be very specific about the
quality of the technical support personnel. Speaking of the all-embracing help desk, SLA's for technical support can
be suspect. Companies have been known to hire inmates from prisons, mentally unstable people, and other marginally employable people,
anyone who will take constant abuse for £4 hour:
 


Not Discus we have Dave, Damien Andy & Martyn!


Andy Guy


Damien Biddulph


David Calvert


Martyn Harrison

 


Merry Christmas & Happy New Year!    


 

 

 

 

 
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Posted by Damien Biddulph on Thu 15th Dec 2011

The European Branch of Nishikawa Rubber Co have once again chosen Discus to implement, install & configure their new computer systems in their European branch.

We would like to take this opportunity to thank Nishikawa for their continued custom and look forward to many years ahead.

 You can find Nishikawa at...

Nishikawa Rubber Co.
Unit 4 Park Farm Barns,
Chester Road,
Stonebridge,
Nr Meriden,
Warwickshire,
CV7 7TL UK

TEL 44(167)693-7510



 
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Posted by Damien Biddulph on Wed 30th Nov 2011

Earl Shilton Building Society recently took an audit on their IT systems have decided to re-invest into the infrastructure with new IT Equipment throughout the society.

The Building Society choose Discus to make the changes to their IT system over the coming weeks.

We thank them for their continued custom.

 

 

 

 
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Posted by Damien Biddulph on Tue 29th Nov 2011

Walking and texting leads to accidents

Aston University in Birmingham is conducting research into human interaction with novel technologies.

 

The organisation says that approximately 70 per cent of the world's population own and use mobile phones and in the UK, mobile owners each have on average 1.8 handsets. This means a vast number of people, young and old, are using mobile devices, and the combination of walking and texting is making the average pedestrian increasingly susceptible to accidents or even death.

 

Overall, as many as 1 in 10 people in the UK are believed to have suffered injuries as a result of combining the two activities. The Aston Interactive Media (AIM) laboratory - a UK laboratory first is designed to support the evaluation of human interaction with mobile and potentially hazardous, environments.

 

 

 

 

 

 

 

 

 

Source: Birmingham Chamber of Commerce
 

 
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Posted by Damien Biddulph on Tue 29th Nov 2011

Angling Development Board signs up with Discus

The Angling Development Board and Discus Systems have agreed a service contract. The contract is to look after on-site servers, workstations, and remote users. We have also supplied ADB with ESET antivirus software, Discus spam filtering and Storagecraft backup and disaster recovery software.

 

The ADB is the development arm of Angling Trust. It is supported by Sport England, the Environment Agency, British Waterways and Sports Coach UK. Working with key partners, the ADB aims to establish an infrastructure to develop the sport of angling within England. This includes working alongside national, regional and local angling and non-angling organisations.
 

 
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Posted by Damien Biddulph on Tue 29th Nov 2011

Wayville Trading chooses Discus

 

We are pleased to welcome Wayville Trading Limited, a brand new company formed by Phil Brown, formerly the Managing Director of Pearse Complex Alloys and Consolidated Stainless Recycling. Phil has used Discus for IT support in his two companies for over 13 years and chose Discus to setup the IT requirements for his new venture based in Bromsgrove.
 

 
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Posted by Damien Biddulph on Tue 29th Nov 2011

Dains stays with Discus

 

After an extensive evaluation of the marketplace, Dains, a leading Midlands firm of accountants & business advisers has again selected Discus for its IT support.

'Dains and Discus have a longstanding relationship,' says Terry Biddulph, Discus Systems' MD, 'but we have never taken their business for granted. In the current economic climate we have listened to them and taken their needs into account. Money is important, but at the end of the day we believe they renewed with us on the grounds of the excellent and timely service we have provided over the years of our relationship. They trust us to do a good job.'
 

 
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Posted by Damien Biddulph on Tue 29th Nov 2011

Discus staff attain VCP5 Qualification

 

Dayle Biddulph and Andrew Guy have recently attained VCP5 qualification - the latest incarnation of VMWare's technical certification. Already certified to VCP4, the achievement of this qualification means that they are up there among the very best with regard to virtualization skills. Well done!

 

 
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Posted by Damien Biddulph on Tue 29th Nov 2011

Copper - once again in demand

 

What would you do if you turned up to find your email wasn't working? Curse Microsoft? Contact IT Support?

 

Perhaps. But what if some light-fingered gentlemen had thoughtlessly removed all the copper cable connecting your business to the outside world?

 

You don't believe it could ever happen? Neither did one of our customers until recently. Then the unthinkable happened. They turned up one morning to find thieves had ripped out the main copper cabling used for communication.

No Internet. No email.

No way they could do business. Or was there?

Thankfully, yes.

Within hours they were up and running again thanks to Discus Systems' Email Continuity solution, a standby email solution that offers virtually uninterrupted email in the event of disaster, minimising disruption to your business.

For as little as 30 pence

 
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