Discus Systems PLC - IT Support Company in Birmingham West midlands
0800 880 3360
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Posted by Damien Biddulph on Tue 20th Mar 2018

It’s official. Discus has gone GLOBAL!

From our humble barn here in Hampton in Arden, we’ve only gone and become an international IT Support company.

But if you’re thinking that maybe we’ve opened a second office in some far-flung, sun filled paradise, hold your horses.

We haven’t.

But we DID have a call from Poland.

That makes us international? Doesn’t it?!

The Polish company manages the international IT support for a huge multinational business, and they needed some ‘remote hands’ in Birmingham.

So we jumped on a plane drove to Birmingham.

All of 10 minutes. Didn’t even need a passport.

Becoming an international IT Support business wasn’t quite as glamorous as I’d hoped it might be!

Still, it’s good to know that when our Polish friends turned to Google and asked for the very best IT Support company in the Midlands to work on their biggest client, they chose us.

Wherever you are in the world, your IT would be in safer hands with Discus, give us a call and we’ll dust off our passports.

Talk soon

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Posted by Damien Biddulph on Mon 15th Jan 2018

If you have received the error "Can not create folder C:/Users/Username/AppData/Local/RoboForm/_mirrors_/rf-home-root: Access is denied. (error 5)'

This is related to the Windows Fall Creator update.

Follow the steps below to fix the issue............

1. Restart in Safe Mode with Networking on the Windows account in question. If you are not familiar with starting your pc in Safe Mode please use this link for the steps. https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
2. Navigate to C:/Users/Your Windows Username/AppData/Local/RoboForm/ then from here delete the mirrors folder.
3. Launch the Taskbar Icon from the Start Menu
4. Login to RoboForm with the Master Password
5. Select the RoboForm icon>>Sync>>Sync Now
(RoboForm will sync successfully and recreate the folder with the appropriate permissions.)
6. Restart in normal/standard Windows mode
7. Select RoboForm>>Sync>>Sync Now.
This should resolve the Windows Error 5 issue.


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Posted by Damien Biddulph on Thu 16th Nov 2017

Discus Systems was founded in 1997 to meet the demand from small and medium-sized businesses in our local area for IT support and service. Originally based in Coleshill to the south-east of Birmingham, in 2010 we expanded beyond the capability of our office and moved to prestigious new premises in Hampton in Arden, Solihull. From here, we are ideally located to provide IT support throughout the West Midlands, covering Birmingham, Coventry, Solihull, Sutton Coldfield, Lichfield, Tamworth, Wolverhampton, Dudley, Bromsgrove, Derby and Redditch... [More]

Click here for... IT Support Business Birmingham Pricing

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Posted by Damien Biddulph on Tue 24th Oct 2017

Image copyrightAFP

Image captionChristopher Wray said more than half of the devices the FBI had tried to access in 11 months had been impenetrable

Agents at the US Federal Bureau of Investigation (FBI) have been unable to extract data from nearly 7,000 mobile devices they have tried to access, the agency's director has said.

Christopher Wray said encryption on devices was "a huge, huge problem" for FBI investigations.

The agency had failed to access more than half of the devices it targeted in an 11-month period, he said.

One cyber-security expert said such encryption was now a "fact of life".

Many smartphones encrypt their contents when locked, as standard - a security feature that often prevents even the phones' manufacturers from accessing data.

Such encryption is different to end-to-end encryption, which prevents interception of communications on a large scale.

Cyber-security expert Prof Alan Woodward at the University of Surrey said device encryption was clearly frustrating criminal investigations but it would be impractical and insecure to develop "back doors" or weakened security.


"Encryption that frustrates forensic investigations will be a fact of life from now on for law enforcement agencies," he said.

"Even if the equipment manufacturers didn't build in such encryption it would be possible to obtain software that encrypted data in the same way."

Referring to the trade-off between cyber-security and investigative hacking, the FBI director said: "I get it, there's a balance that needs to be struck between encryption and the importance of giving us the tools we need to keep the public safe."

Mr Wray was speaking at the International Association of Chiefs of Police conference in Philadelphia on Sunday.

In 2016, the FBI asked Apple to unlock an iPhone used by San Bernardino killer Syed Rizwan Farook.

Apple refused, explaining that its phones had been designed so that even their manufacturer could not access them once encrypted.

The FBI later said a third party firm had discovered a way of breaking intoFarook's device.

Earlier this month, a federal judge ruled that the FBI did not have to reveal the identity of the firm or how much the agency paid for its services.

The ruling followed freedom of information requests filed by journalists.

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Posted by Damien Biddulph on Sun 8th Oct 2017

Simple Education & Schools IT Support 30 day contract pricing


  Education & Schools IT Support (4 hour response)
On-Site Tech Day £500.00 + VAT per day
Server Monitoring £66.00 + VAT per month
Cloud Service Support £66.00 + VAT per month

Please call 0800 880 3360 (01675430080) for more information or email u2us@discus.co.uk

Business Pricing - Click here

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Posted by Damien Biddulph on Sun 1st Oct 2017

Simple 30 day Business IT Support contract pricing


  Business IT Support (4 hour response)
Server Support £166.00 + VAT per month
Workstation Support £20.00 + VAT per month
Cloud Service Support £66.00 + VAT per month
On-site Technican £680.00 + VAT per day

Please call 0800 880 3360 (01675430080) for more information or email u2us@discus.co.uk

Education Pricing - Click here

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Posted by Damien Biddulph on Wed 17th May 2017
  • A spam email is sent to as many email addresses as possible, these are obtained from various sources, previous hacks, social media etc
  • Anti-Spam filters will stop the majority – 99%, but some still get through
  • The email is either a link to a compromised website (such as WordPress) or it is an attachment with a zip file which anti-spam filters cannot scan
  • Gateway Security – stops traffic to some of the locations where these files are hosted but not all…
  • The user receives the email, it’ll look legitimate, possibly even with personal information to validate it. Your home address, sometimes even your phone number and or full name will be on it. It’ll have a zip file or a link, with a password to open it.
  • Most users will ignore the email and dismiss it as spam, some will open the link/attachment and let the virus run.
  • Once the Virus is executed, it’ll use the machine as a temporary host, then start searching for any potential venerable machine, searching for any potential weakness it can exploit, it’ll run this constantly until it is destroyed by a virus checker or a kill switch is activated.


If you need further help contact Discus Systems plc on 01675 430080

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Posted by Damien Biddulph on Sat 18th Feb 2017

On Thursday 16 February 2017, we experienced a major outage which may have affected some of our Customer’s email & website services.

The issue was due to circumstances beyond our control, our upstream domain hosting company suffered a serious and prolonged outage. This outage caused DNS problems which in turn resulted in the failure of some companies receiving email and/or web issues. DNS converts the website addresses like www.discus.co.uk to an IP address on a webserver, if this fails the website or service would be unreachable.

We have been using the provider of this service successfully for in excess of ten years and this failure was most unexpected. The issue first became apparent at around 10am on Thursday which we responded to immediately and we had resolved the issue at 12pm by relocating the affected domains to a new provider with proven and appropriate redundancy. However, due to the changes needed to propagate around the internet the issues would have been still occurring after the initial resolution.

Please accept our apologies for this issue and be assured we have taken appropriate steps to prevent it happening again in the future.


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Posted by Damien Biddulph on Wed 8th Feb 2017

London - 8th February 2017 - Repairly - the on-demand technology repair service - has today announced it has closed a £265,000 Seed investment from various investors to expand their service throughout London.


Repairly is disrupting the billion-dollar technology repair services industry by offering collection and delivery. Repairly’s mission is make it ridiculously simple to get your phone, tablet or laptop repaired.


The introduction of Repairly means that people no longer have to go to the expensive Apple Store or inconvenient corner shops. Customers don’t even have to leave their desk. Repairly collect, repair and return within an average of 2 hours and 6 minutes.


Richard Edwards, co-founder of Repairly, says: “We ensure busy people with broken technology are back up and running as soon as possible.”


“We saw how much technology had advanced but the support for that technology was lagging behind. People were waiting for up to 2 weeks without their phone. That seems crazy in today’s technology-reliant society.”


The business was started in 2015 after Fraser Williams dropped out of University. Richard Edwards was an early team member of the online cleaning marketplace, Hassle.com, which was acquired by Rocket Internet in July 2015.


Repairly is a graduate of the UK accelerator programme Virgin Media Techstars. The Seed investment came from investors such as Richard Fearn, Daniel Murray (CEO, Grabble) and Richard Pleeth (Ex-Google).


Richard Fearn, investor, comments: “Repairly's business is growing quickly into a large market, with strong unit economics and great customer reviews”


Fraser Williams, co-founder and CEO at Repairly, says: “Over 32,000 phones get broken every day in the UK alone. People don’t know where to turn when this happens. Repairly turns people’s negative experience into a positive one, and if you can find delight in a phone repair, you can find it anywhere.”


About Repairly

Founded by Richard Edwards and Fraser Williams, Repairly is an on-demand technology repair service. It allows you to order a phone, tablet or laptop repair via it’s online platform and your device will be collected, repaired and returned in an average 2 hours and 6 minutes.


Repairly is disrupting the billion-dollar technology repair services industry. Repairly’s mission is to make it ridiculously simple to get your phone, tablet or laptop repaired.


Repairly has been backed by leading investors including Virgin Media, TechStars, Richard Pleeth (ex-Google), Daniel Murray (CEO, Grabble) and Richard Fearn.

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Posted by Damien Biddulph on Mon 6th Feb 2017

Poor old Janet Jackson. She was at the end of a triumphant, hit-laden medley when Justin Timberlake ripped the front off her bodice, revealing a heavily-bejewelled superboob.

Few ever believed that the "wardrobe malfunction" was indeed a malfunction - but if you look at the photographs taken immediately after the event, Jackson appears mortified (notably, these were not the pictures printed by the press).

Nonetheless, America went apoplectic. The Federal Complaints Commission reportedly got more than 200,000 complaints, while Janet was blacklisted by MTV and radio. Her career never fully recovered.

But there is a bright side to this story. A PayPal employee called Jawed Karim missed the half-time show and grew frustrated that he couldn't watch the incident online. 

In response, he and his friends Steve Chen and Chad Hurley began coding a website where people could upload their own content. That site would end up being YouTube. 


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