Why Discus?

	There are many companies out there who genuinely believe that all they need to do is deliver the computer, plug it in, take your money and run, they have no concept of after sales service and no mechanism for follow up That's not us. Few IT providers are prepared to take ownership of problems We do. We will assume responsibility and work with you proactively to find a solution We are in it for the long term and aim to build lasting and long-term relationships with our customers Our Service includes a guarantee that: We will answer the phone Our help desk is available from 8:00am – 6:00pm five days per week with the option of a 24/7 service. You will always connect to the same dedicated team who will know your system No Techno-Babble We understand the need to keep jargon to a minimum so that you can make informed decisions about how you proceed You can trust us Many of our customers have been with us for many years – we are committed to a long-term two-way relationship. We respond Our maximum telephone response time for contract customers is 60 minutes with 95% of problems resolved within 4 hours.