Managed Services - Keypoints

Benefits

Managed Services | IT Support | Birmingham

TotalCare was designed and continues to evolve to create a true platform for provisioning and delivering IT managed services. Unlike systems that provide monitoring or just one piece of a solution, TotalCare provides an integrated framework for implementing knowledge and expertise as solutions to our customers.

Rapid Deployment

Starting with elegant and rapid deployment, you can be up and running with services within a day. The server installation is painless and agent deployment is easy, fast and flexible. There is virtually no impact on the computer user.

Define and Implement Best Practices

Easily automate the best practices and services so that they occur automatically. Exceptional scheduling along with easy and powerful TotalCare Scripts allows the creation of unparalleled service level offerings.

Integrated Help Desk

Track and respond to customer issues and requests automatically. Alert driven help desk tickets are created automatically. An end-user portal is available for easy access to create and view tickets.

Comprehensive Reporting

One of the most important aspects of Managed Services is communication. Totalcare provides detailed and scheduled delivery of reports that let you know what we have been doing and why your systems are highly available.

Powerful Anti-Virus/Anti-Spyware Detection

The TotalCare Endpoint Security (TES) module enhances and extends the management of your IT infrastructure by incorporating reactive antivirus and spyware detection with the latest proactive technologies.

Reliable Backup and Disaster Recovery

The TotalCare Backup and Disaster Recovery module provides real-time automated disk backup, disk imaging, file level backup and bare-metal restore for Windows servers and workstations

Features

Fully automated, recurring and complete Hardware Inventory and Software Inventory and Audits
Fully automated Patch Management
Fully Automated User State Management
Cross Platform Support (PC and MAC)
Fully Automated Power Management
Fully automated and scheduled Software Deployment and System Management
Easy, Powerful and Comprehensive Scripting for System Management and Software Deployment
LAN Discovery
System monitoring and alerts Proactive Windows Event monitoring and alerts
Integrated Help Desk and Trouble Ticketing
Secure Remote Control
Secure FTP, Chat and Message Broadcasting
Comprehensive, Integrated Management Reporting
No limits on endpoints and number of users
Easy and Flexible Administration
Rapid Deployment
Power, flexibility and scalability