Discus Systems was established in 1997 to provide IT support to small and medium-sized businesses. We specialise in providing IT Support to organisations in Birmingham. Our IT support covers IT Security, Communications, Networking, Server solutions and many other services, including hosted services, such as telecommunications and email, all of which you can research by browsing our site.
TotalCare System Support
Comprehensive, proactive IT support solution
TotalCare is our comprehensive IT support solution, catering specifically for small and medium sized businesses. TotalCare is designed to provide continuous remote monitoring of your IT infrastructure with the aim of anticipating problems before they occur, thus minimising potential disruption to your business.
• Notifies you of impending problems allowing you to take appropriate action
• Reduces time in adding and removing users
• Avoids the effort of keeping anti-virus and spyware up to date
• Dedicated helpdesk with telephone and remote support
• Server monitoring and alerting
• Core application monitoring and alerting
• Backup monitoring and alerting
• User and Systems Administration
• LAN/WAN/WLAN support
• Antivirus & Spyware management for Servers
• Patch and Service Pack management for Servers
• Executive summary status reporting
We offer a full labour-only service, all parts are charged at cost to you - replacement costs and parts are agreed prior to replacement. Response times are set according to budget with guaranteed fix if required. Hardware support consists of remedial maintenance, preventive maintenance, replacement parts, and engineering changes necessary to keep your equipment in good operating condition as determined by our staff. Wherever possible, you will have a named technician to deal with your specific on-site problems - we find that this helps to reduce problem solving to a minimum and will help to give you peace of mind in the knowledge that the technician is known to your staff.
• Flexible response options to suit budget
• Labour costs only
• Named tecnician wherever possible
• Repair and maintain
• Monthly logging and knowledge reports
Our IT support can be provided either as a complete outsourced IT function or as complementary support to your in-house IT.
As well as Birmingham, our offices are ideally located to service organisations in Coventry, Solihull, Sutton Coldfield, Lichfield, Tamworth, Wolverhampton, Dudley, Bromsgrove and Redditch.