What contract? How long is it? How much does it cost?

What contract should we sign?

We make it simple and provide a single, all-encompassing contract for IT support.

How much does it cost?

Our charge is based on the number of servers, computers and peripherals and whether they include both remote and on-site support. All contracts include access to our unique TotalCare® remote management package.

How long is your contract?

All contracts are MONTHLY - we bill you on the 24th of each month for the service we provide during that month. There need be no commitment beyond that month unless you specifically request a longer term contract. All contracts are reviewed annually.

What is Remote Monitoring?

Our TotalCare ® Monitoring system requires the installation of a small agent on all servers and workstations in your organisation. This allows us continuously to collect information appertaining to the performance and general well-being of the computer concerned. It also allows us to perform remote automated tasks such as: virus and malware software updates, patch checking, software Installation, backup/recovery and detailed management reporting.

Do you do anything else apart from IT support?

We have partnerships with several vendors and can offer support to, and supply of:

Accounting Software:Sage & Pegasus,
Telephone Systems: Panasonic & Alcatel,
CRM Software: Sage and Maximizer,
Software Development and bespoke programming
Web Development
Hardware Supply

Discus Systems - solving computer problems throughout the West Midlands, covering Birmingham, Coventry, Solihull, Sutton Coldfield, Lichfield, Tamworth, Wolverhampton, Dudley, Bromsgrove and Redditch.

FAQs