Discus Systems PLC - IT Support Company in Birmingham West midlands
0800 880 3360

FAQs

 
What contract should we sign? 
 
We make it simple and provide a single, all-encompassing contract for IT support. 
 
How much does it cost?
 
Our charge is based on the number of servers, computers and peripherals and whether they include both remote and on-site support. All contracts include access to our unique TotalCare® remote management package.
 
How long is your contract?
 
All contracts are MONTHLY - we bill you on the 24th of each month for the service we provide during that month. There need be no commitment beyond that month unless you specifically request a longer term contract. All contracts are reviewed annually.
 
What is Remote Monitoring?
 
Our TotalCare ® Monitoring system requires the installation of a small agent on all servers and workstations in your organisation. This allows us continuously to collect information appertaining to the performance and general well-being of the computer concerned. It also allows us to perform remote automated tasks such as: virus and malware software updates, patch checking, software Installation, backup/recovery and detailed management reporting.
 
Do you do anything else apart from IT support?
 
We have partnerships with several vendors and can offer support to, and supply of:
  • Accounting Software:Sage & Pegasus,
  • Telephone Systems: Panasonic & Alcatel,
  • CRM Software: Sage and Maximizer,
  • Software Development and bespoke programming
  • Web Development
  • Hardware Supply
 
Discus Systems - solving computer problems throughout the West Midlands, covering Birmingham, Coventry, Solihull, Sutton Coldfield, Lichfield, Tamworth, Wolverhampton, Dudley, Bromsgrove and Redditch.
 
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