Just to let you know... you're covered this Christmas! - Although the helpdesk will be eating mince pies & drinking sherry on the...
26th December 2011
27th December 2011
2nd January 2012
So we'll be wont be covering you on these days...
We'd just like to say Merry Christmas & We hope you have a great 2012
Service Level Agreement for support quality over the festive season
Discus Systems stresses that any SLA that addresses technical support should be very specific about the
quality of the technical support personnel. Speaking of the all-embracing help desk, SLA's for technical support can
be suspect. Companies have been known to hire inmates from prisons, mentally unstable people, and other marginally employable people,
anyone who will take constant abuse for £4 hour: