"We are very pleased with the level of service that is being provided by Discus, everybody is so friendly and issues are dealt with very efficiently!" Joanne Lowe, Skillsfirst Awards Ltd - Birmingham

0800 880 3360

u2us@discus.co.uk

Happy Christmas From Discus!

Posted by Damien Biddulph on Fri 16th Dec 2011

Thank you for 2011!

Thank you for 2011

Just to let you know... you're covered this Christmas! - Although the helpdesk will be eating mince pies & drinking sherry on the...

26th December 2011
27th December 2011
2nd January 2012

So we'll be wont be covering you on these days...

We'd just like to say Merry Christmas & We hope you have a great 2012

Service Level Agreement for support quality over the festive season

Discus Systems stresses that any SLA that addresses technical support should be very specific about the
quality of the technical support personnel. Speaking of the all-embracing help desk, SLA's for technical support can
be suspect. Companies have been known to hire inmates from prisons, mentally unstable people, and other marginally employable people,
anyone who will take constant abuse for £4 hour:

Not Discus we have Dave, Damien Andy & Martyn!

Andy
Andy Guy

Damien Biddulph

David
David Calvert

Martyn
Martyn Harrison

Merry Christmas & Happy New Year!

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