Welcome to the first edition of The Discus Diviner. We have decided to relaunch our newsletter by giving it a refreshing new look, introducing a new (albeit fictional) character - Victor, the IT Support Guy. Follow Victor's adventures as he confronts everyday challenges thrown at him by the alien we know as IT (not to be confused with you know who).
In addition to the lighter side, we will let you know what's been going on here in Hampton in Arden, update you with selected news from the world of IT, and include a few 'hints and tips' to help you in your business.
The IT Support Guy
This is the third time in a week that Victor Parsons finds himself staring at the insides of the same Proliant ML330.
'It's buggered, ain't it?' Charlie Shufflebottom, MD of Here2There Removals, leans over Victor's shoulder and stares as he unscrews the housing containing the hard drives.
'No. Mr Shufflebottom. It's old, that's all.'
'Don't be daft, son. It's only ten years or so since we bought it.'
2001, thinks Victor. Same year I left school and joined MicroFix. Windows 98, Windows 2000. Ah, nostalgia.
'Well. if it ain't buggered when's it going to be fixed?'
'That depends, Mr Shufflebottom.'
'Depends? Depends on what?'
'Depends on whether the disk is f-, I mean not working.'
'How long will it take to get it working, son?' I've a business to run, you know. Time is money, as they say.'
Twitching, Victor runs his finger around his collar. 'It may not be that simple. I'll find Derek and tell him about the problem with the backup.'
'Derek? Derek Snodgrass? That lazy so-and-so. I got rid of him, he was always fiddling with the computers.'
Victor rolls his eyes. 'He 's an IT manager, Mr Shufflebottom. That is . . . was . . . his job.'
'Don't get lippy with me, young man. Anyway, where's the backup when it's at home?'
'You deaf? The backup . . . show me where it is.'
'But it's not-'
'Is that it?'
'No that's the PSU.'
'The power supply unit.'
'What does that do?'
Victor sighs, rubs his neck with a sweaty palm.
It's going to be a long day.
NEXT MONTH: Victor finds himself in the Cloud
Angling Development Board signs up with Discus
The Angling Development Board and Discus Systems have agreed a service contract. The contract is to look after on-site servers, workstations, and remote users. We have also supplied ADB with ESET antivirus software, Discus spam filtering and Storagecraft backup and disaster recovery software.
The ADB is the development arm of Angling Trust. It is supported by Sport England, the Environment Agency, British Waterways and Sports Coach UK. Working with key partners, the ADB aims to establish an infrastructure to develop the sport of angling within England. This includes working alongside national, regional and local angling and non-angling organisations.
Discus introduces TotalCare for Academies®
Following on from the success of Totalcare, this month Discus will launch TotalCare for Academies®, a managed IT service specifically catering for schools considering or already in the process of converting to academy status.
Why consider a managed service?
Schools with experience of implementing an IT managed service have stated that it
minimises risks associated with the deployment and management of ICT
saves costs arising from the deployment and management of ICT
reduces time dealing with technical problems
provides access to high levels of external technical expertise
Aston University in Birmingham is conducting research into human interaction with novel technologies.
The organisation says that approximately 70 per cent of the world's population own and use mobile phones and in the UK, mobile owners each have on average 1.8 handsets. This means a vast number of people, young and old, are using mobile devices, and the combination of walking and texting is making the average pedestrian increasingly susceptible to accidents or even death.
Overall, as many as 1 in 10 people in the UK are believed to have suffered injuries as a result of combining the two activities. The Aston Interactive Media (AIM) laboratory - a UK laboratory first is designed to support the evaluation of human interaction with mobile and potentially hazardous, environments.