This is the third time in a week that Victor Parsons finds himself staring at the insides of the same Proliant ML330.
'It's buggered, ain't it?' Charlie Shufflebottom, MD of Here2There Removals, leans over Victor's shoulder and stares as he unscrews the housing containing the hard drives.
'No. Mr Shufflebottom. It's old, that's all.'
'Don't be daft, son. It's only ten years or so since we bought it.'
2001, thinks Victor. Same year I left school and joined Discus. Windows 98, Windows 2000. Ah, nostalgia.
'Well. if it ain't buggered when's it going to be fixed?'
'That depends, Mr Shufflebottom.'
'Depends? Depends on what?'
'Depends on whether the disk is fâ€”, I mean not working.'
'How long will it take to get it working, son?' I've a business to run, you know. Time is money, as they say.'
Twitching, Victor runs his finger around his collar. 'It may not be that simple. I'll find Derek and tell him about the problem with the backup.'
'Derek? Derek Snodgrass? That lazy so-and-so. I got rid of him, he was always fiddling with the computers.'
Victor rolls his eyes. 'He 's an IT manager, Mr Shufflebottom. That is . . . was . . . his job.'
'Don't get lippy with me, young man. Anyway, where's the backup when it's at home?'
'You deaf? The backup . . . show me where it is.'
'But it's notâ€”'
'Is that it?'
'No that's the PSU.'
'The power supply unit.'
'What does that do?'
Victor sighs, rubs his neck with a sweaty palm.
It's going to be a long day.