Discus Systems PLC - IT Support Company in Birmingham West midlands
0800 880 3360
 
Posted by Damien Biddulph on Tue 19th Apr 2011



 

Discus Systems plc

 

 

The Discus Diviner

April 2011 

 

We do hope you enjoyed the first edition of The Discus Diviner. This month, the beginning of a new financial year for many companies, the challenge of sticking to the coming year's budget will be a worry. In this edition we have looked at how three of our services can help you save money and fix your costs.

 

The IT Support Guy finds himself in a tricky situation - having to solve a pedantic academic's 'Cloud' problem.

 

Damien has also provided a few 'hints and tips' to help you in your business.

 

 

 

The IT Support Guy

 

Victor can't miss the nameplate. The big gold letters on the door scream the importance of the office's occupant.

  

DR. THADDEUS STRINGFELLOW

VICE-CHANCELLOR

 

This is Victor's first support call on the Vice-Chancellor. Stringfellow was Ted 's customer - until Ted suffered his recent nervous breakdown. Could the two be connected?

 

He raps on the door, hoping no one is at home. The sound of a chair scraping across the floor puts paid to that. The door opens to reveal a pair of bifocals perched precariously on a nose filched from Pinocchio.

 

'You are?' says a thin mouth, lurking in the shadow of the nose.

 

Victor holds out his ID card. 'I am.'

 

'Hmmph. Come.'

 

Victor follows the nose into the room. Every surface is covered in books. Closed, open, tumbling off shelves, strewn across the floor. The only place where there is none is a large, leather-covered desk in the middle of the room. The top is occupied by an overflowing in-tray, a 22" monitor, a wireless keyboard and a mouse.

 

Stringfellow eases himself on to the edge of the desk, peers at Victor over his spectacles. 'You took your time, young man.'

 

'Got stuck in traffic.'

 

'That's what Ted used to say. Are you his apprentice?'

 

'Er, no.'

 

'Only it might be a complicated problem, you see. Beyond your experience?'

 

Victor feels his mouth tighten. 'What's the problem? The ticket says "difficulty with The Cloud".'

 

'That would be my diagnosis.'

 

Smiling inwardly, Victor gives Stringfellow his sympathetic look. 'Very tricky. It's been giving us a lot of problems recently.'

 

'It has?'

 

'Yeah. Incredible. worse than any virus. Completely takes out the internet.'

 

Stringfellow's jaw drops. 'No!'

 

'Fortunately I've had all the training. Otherwise . . .' Victor draws his fingernail across his neck, 'that would be that.' He gets down on his hands and knees, crawls under the desk, says to Stringfellow, 'This Cloud problem often happens after the cleaners have been in.'

 

'That's remarkable! They were in here first thing this morning!'

 

Victor rolls his eyes, plugs the router power cord back into the socket.

 

NEXT MONTH: Victor gets a call from the farm 

 

 

 

 

Wayville Trading chooses Discus

  

We are pleased to welcome Wayville Trading Limited, a brand new company formed by Phil Brown, formerly the Managing Director of Pearse Complex Alloys and Consolidated Stainless Recycling. Phil has used Discus for IT support in his two companies for over 13 years and chose Discus to setup the IT requirements for his new venture based in Bromsgrove.

 

 

 

Save Money and Fix Costs No. 1:

IT Support for a Single, Fixed Monthly Fee

  

For a fixed monthly fee we provide unlimited IT support and assistance, both on-site and remotely. No matter how much you use the service the fee will remain the same during the contract period.

Our TotalCare® package offers:

  • A fixed monthly fee - budget with confidence, no unexpected costs
  • A negotiable contract period - no 'tie-in'
  • A single service option - no confusing alternatives
  • Problem resolution before it occurs - no disruption to your business
  • Regular reporting updates in plain English - no indecipherable jargon


For further information email
u2us@discus.co.uk or for an informal discussion call Terry or Martyn on 0800 880 3360 

 

 

 

 

Save Money and Fix Costs No. 2:

Hosted Telecommunications Service

  

This is not an offer to shave a few pounds off your organisation's telephone bill by switching from one telephone service provider to another. This is an offer to reduce your annual expenditure on telephones that you will find hard to resist.

 

How? By utilising our hosted telecommunications service you can save up to 30% of your annual bill. Yes, thats' right. Up to 30%. And we guarantee to save you 15% on call charges alone.

  • 100% guaranteed call quality - no loss of speech
  • 30 day contract- no 'tie-in'

Saving money isn't the only benefit:

  • Make and receive calls to VOIP phones, mobile phones. PBX phones, PSTN phones
  • Route calls to VOIP phones, mobile phones. PBX phones, PSTN phones, PCs and MACs

Special Offer for April! Take advantage now of a free, no obligation trial.

  

For further information email u2us@discus.co.uk  or for an informal discussion contact Terry or Martyn on 0800 880 3360

 

 

 

 

Save Money and Fix Costs No.3:

Hosted Microsoft Exchange Service

  

As our hosted service is deployed over the Internet, there is no need to modify your existing e-mail infrastructure, install and maintain any new hardware or specialized software, or invest in training for IT staff or end users. You can begin using Microsoft Exchange right away.

Our hosted service provides online tools to help your organization protect itself from spam and malware, satisfy retention requirements for e-discovery and compliance, and encrypt data to preserve confidentiality.

For further information email
u2us@discus.co.uk or for an informal discussion contact Terry or Martyn on 0800 880 3360 

 

 

 

 

Moo Time

Down on the Farm

 

To end on a different note . . .

You may hear strange noises in the background during your phonecall.

There are many pleasures to be had from working in the the countryside - clean air, wonderful views, easy parking.

However, life goes on, and cows are no exception. So allow me too apologise in advance for the sound of new bovine life entering the world. It's temporary only! 

 

I hope you enjoy our newsletter.

Please do not hesitate to contact me should you have any comments or criticisms.

Sincerely,

Terry Biddulph

Managing Director

Discus Systems plc 

 

In This Issue

The IT Support Guy

Wayville Trading chooses Discus

Save Money 1: Fixed Cost IT Support

Save Money 2: Hosted Telecommunications

Save Costs 3: Hosted Microsoft Exchange

Damien's Tips 'n Tricks

The Hampton Joker

 

 

 

Quick Links

  

 

Damien's Tips 'n Tricks 

Damian

How to improve your Wireless Signal!

 

Reposition the router to a central location in the house - for example, the centre of the house.

 

Place the router away from any large objects or walls.

 

Make sure the router is raised - i.e. not on the floor

 

Place the router away from anything which is metal.

 

Keep it well away from the microwave!

 

When purchasing or specifying your router, ensure you look to upgrade the aerial or antenna to a hi-gain one. If you use the standard aerial you'll have your wireless signal directed outside the house. With a hi-gain one it is designed to focus its signal actually at the device you want to connect to and from!

 

Upgrade your machine's wireless network adapter with a new USB version. (Laptops with built-in wireless normally contain outstanding antennas. They do not usually require to be upgraded.)

 

Add a wireless repeater to extend the signal range.

 

Change the wireless channel/frequency to increase its signal strength. You can do that through the configuration page of the router. The computer will detect the new channel itself.

 

Reduce wireless interference by avoiding wireless electronics which use the 2.4GHz frequency. You should use cordless phones which use the 900MHz or 5.8GHz frequencies.

 

Update your firmware updates for your router through the manufacturer's website.

 

Update your network adapter driver through the Windows Update feature of Windows 7 and Vista or visit the website here for Windows XP.

 

Upgrade 802.11b devices to 802.11g or buy a new 802.11 g equipment. It is five times faster than an 802.11b device!

 

 

The Hampton Joker 

Tech support: How may I help you?

The Joker: I'm writing my first email.

Tech support: OK, and what seems to be the problem?

The Joker: Well, I have the letter 'a' in the address, but how do I get the little circle around it?

 

**********

The Joker: I can't get on the Internet.

Tech support: Are you sure you used the right password?

The Joker: Yes, I'm sure I saw my colleague do it.

Tech support: Can you tell me what the password was?

The Joker: Five dots.

 

**********

Tech support: Good day. How may I help you?

The Joker: Hello.. I can't print.

Tech support: Would you click on 'start' for me and . . . The Joker: Hey, don't start getting technical on me! I'm not Bill Gates!

 

 

 

Discus Systems - providing IT support throughout the West Midlands,

covering Birmingham, Coventry, Solihull, Sutton Coldfield, Lichfield, Tamworth,

Wolverhampton, Dudley, Bromsgrove and Redditch.

 

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